This Cancellation & Refund Policy applies to all payments made to
Prismabit Digital Solution LLP (“Company”, “we”, “our”, “us”)
through our website or via payment gateways such as Cashfree.
1. Cancellation Policy
Service cancellations must be requested in writing via email.
Cancellations are subject to the terms mentioned in the project proposal, invoice, or service agreement.
Once project execution or service delivery has started, cancellation may not be permitted.
Advance or milestone payments are generally non-cancellable unless explicitly agreed in writing.
2. Refund Policy
Refunds are applicable only if clearly mentioned in a written agreement or proposal.
No refunds will be provided for completed milestones, delivered services, or consumed resources.
Payment gateway charges, transaction fees, and applicable taxes are non-refundable.
Refund eligibility is evaluated on a case-by-case basis.
3. Refund Processing
If a refund is approved, it will be processed through the original mode of payment
within 7–10 business days. The actual credit time may vary depending
on the payment gateway or bank.
4. Non-Refundable Scenarios
Change of mind after payment
Delay caused due to incomplete or incorrect information from the client
Third-party service costs already incurred
Digital services already delivered or activated
5. Disputes
Any disputes related to cancellations or refunds shall be addressed amicably.
If unresolved, disputes shall be subject to the jurisdiction of courts in India.
6. Contact Information
For cancellation or refund requests, contact us at:
Email:[email protected]